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Water Softener Service and Repair


KindWater’s friendly team of 4 Service Engineers share over 50 years of experience in softener service and repair. That means that they already have experience in providing softener service and repair for most makes and models. 

We are here to help. Whether your water softener is broken, under-performing – or you’re just not sure. Our office team can suggest some things that you can check for yourself. Or send you a test strip to check whether your water is fully soft.

Or maybe your softener and its plumbing just need a routine check-up? We recommend that this takes place at least every 5 years, to keep an eye out for issues such as blocked overflows or resin fade.

How do I know if my water softener needs a check-up or maintenance?

There are many problems your house will face if hard water becomes an issue. And you will quickly notice the signs of hard water.  Take a look at some of the indications that your water softener might need to be serviced or repaired:

  • Lack of bubbles when you wash your hair and bathe.
  • Soap scum and residue in your sinks.
  • Dry skin and hair and itchy, irritable skin.
  • Limescale forming on shower screens and taps.
  • White stains in your sinks, toilets and baths.
  • Low water pressure.
  • The salt level isn’t going down in your water softener.

The only routine attention that your water softener should need is topping up with salt. You should then enjoy completely soft water in your home. With none of the hard water issues described above. So if you are suffering from hard water problems, please give us a call.

Give us a call for some helpful advice

The following information will help us to help you:

  • The make and model of your water softener.
  • The age of your water softener.
  • Why do you think it isn’t working properly.

With the right telephone advice, you may be able to fix the problem yourself.

If you need more help, we will advise on the likelihood of a successful repair and the probable cost. Then if you want, we can arrange for a KindWater engineer to visit. Or if we think that someone else is better placed to get it fixed, we’ll let you know who to contact.

Give us a call and we’ll be pleased to help

Working safely in your home

With your help, we can keep everyone safe during our visit to your home:

  1. Our engineers will only visit you if they are healthy.
  2. We cannot visit homes that are self-isolating.
  3. Please let the engineer know if you would like him to wear a mask when he is talking to you.
  4. The best protection from airborne germs is fresh air. So you may wish to ventilate the work area before and after our visit.
  5. Before we leave, we wipe down our work area with disinfectant and place any rubbish in your outside bin.
  6. So that we can disinfect our work area before we leave, please empty any cupboards and clear surfaces around the sink.
  7. We will make sure that you’re happy with our work. Then please phone the office to pay.

How our friendly engineers will help you

Water Softener Service and repair tool bag

The call-out charge for an engineer to visit is £120 – which includes the first hour of labour (per half an hour after that £35) all inclusive of VAT. The good news is that many repairs do not require new parts and can be completed within the hour.

If our investigation shows that parts or additional labour will be needed, we will quote for these. Then you can choose whether you want us to go any further.

If you decide that your softener is no longer worth fixing or suitable for a maintenance check up, we will offer you the option to buy or rent a replacement from us. Then if you go ahead within a month, we will credit back the cost of our investigation – so you haven’t wasted any money on your old softener!

Different water softener brands

There are only a handful of manufacturers and several dozen different valves (the key mechanical element of a water softener) – but there are hundreds of different brands and models. The good news is that we’ve probably seen your model before. And if we haven’t, we’ll quickly work it out.

At KindWater we are main dealers for the world leading American brands. Kinetico, the inventors of the non-electric, twin-cylinder water softener. EcoWater, the world’s largest manufacturer of water softeners, including the world’s most efficient single-cylinder water softeners. And Autotrol, Fleck and Clack, the valves at the heart of the most reliable budget water softeners.

If you have a non-electric water softener, it will either come from Kinetico or Harvey Softeners – with the latter selling under dozens of different brands, including Crown, DualFlo, Homewater, Minimax and Twin-Tec.

If you have an electrically powered water softener, it is probably built from an Autotrol, Clack, Ecowater, Fleck, Hague, Siata or Waterside valve. Other water softener brands include AQ8, Aquadial, BWT, Culligan, Delta, Domextra, ECO, EML, EMS, GE, Hellenbrand, Liff, Macclean, Monarch, Northstar, NuWave, Pentair, Rainsoft, Tapworks, Ultra and WaterBoss – and there are many more.

If you’re not sure where to turn, just call us. We’ll be pleased to help.

Softener service and repair across East Anglia

While KindWater’s head office is in Suffolk, our team of 12 staff live spread across the 3 counties of Suffolk, Norfolk and Cambridgeshire. So that our field based team of service engineers can provide friendly, local, expert water softener service & repair, right across Norfolk, Suffolk, North Essex, Bishop’s Stortford and East Cambridgeshire. This includes:

Acle, Alburgh, Alby, Aldborough, Aldeby, Aldercarr Green, Alderford, Alethorpe, Allwood, Alpington, Anmer, Antingham, Arminghall, Ashby, Ashby St Mary, Ashill, Ashmanhaugh, Ashwellthorpe, Ashwicken, Aslacton, Attleborough, Attlebridge, Aylmerton, Aylsham, Babingley, Baconsthorpe, Bacton, Bacton Green, Bagthorpe, Banham, Banningham, Barford, Barmer, Barnby, Barney, Barnham Broom, Barnhamcross, Barningham Green, Barsham, Barton Bendish, Barton Turf, Barwick, Bastwick, Batesmoor, Bawburgh, Bawdeswell, Bawsey, Beachamwell, Beckett End, Beckham, Beckhithe, Bedingham Green, Beeston, Beeston Regis, Beeston St Lawrence, Beetley, Beighton, Belaugh, Belaugh Green, Belton, Bengate, Bergh Apton, Berney Arms, Bessingham, Besthorpe, Bexfield, Bexwell, Billingford, South Norfolk, Billingford, Breckland, Billockby, Binham, Bintree, Bircham Newton, Bircham Tofts, Bittering, Blackborough, Blackmoor Row, Blakeney, Blakeney Point, Blickling, Blofield, Bloodsman’s Corner, Bodham Street, Bodney, Booton, Booton Street, Boughton, Bowthorpe, Bracon Ash, Bradenham, Bradfield, Bradwell, Brakefield Green, Bramerton, Brampton, Brancaster, Brancaster Staithe, Brandiston, Brandon Parva, Breckles, Bressingham, Breydon, Bridgham, Briggate, Briningham, Brinton, Brisley, Briston, Brome Street, Brooke, Broom Green, Broome, Broome Street, Broomholm, Broomsthorpe, Browston Green, Brumstead (Brunstead), Brundall, Buckenham, Bull’s Green, Bunkers Hill, Bunwell, Burfield, Burgh-next-Aylsham, Burgh Castle, Burgh-near-Aylsham, Burgh St Margaret, Burgh St Peter, Burlingham, Burlingham Green, Burnham Deepdale, Burnham Market, Burnham Norton, Burnham Overy, Burnham Thorpe, Bush Green, Bustard’s Green, Buxton, Bylaugh, Caister-on-Sea, Caistor St Edmund, California, Calthorpe Street, Cantley, Cargate Green, Carleton Rode, Castle Acre, Castle Rising, Caston, Castor, (Old) Catton, Cawston, Cess, Chedgrave, Choseley, Claxton, Clenchwarton, Cley next the Sea, Clint Green, Clippesby, Cobbler’s Green, Cobholm, Cockthorpe, Coldham Green, Colkirk, Colney, Coltishall, Coney Weston, Congham, Cordwell, Corpusty, Costessey, Coston, Crabgate, Cranworth, Cranwich, Crimplesham, Cringleford, Cromer, Crostwick, Crowgate Street, Crowshill, Cuckoo Green, Damgate, Darrow Green, Denver, Deopham Green, Dereham, Dersingham, Dickleburgh, Dilham, Diss, Ditchingham, Docking, Doughton, Downham Highlodge, Downham Market, Drabblegate, Drayton, Drury Square, Dumpling Green, Dunton, Earlham, Earsham, East Barsham, East Beckham, East Bradenham, East Dereham, East Harling, East Lexham, East Raynham, East Rudham, East Runton, East Ruston, East Somerton, East Tuddenham, East Walton, East Wretham, East Winch, Eastgate, Eastmoor, Easton, Eaton, Eccles On Sea, Edingthorpe, Egmere, Elling Green, Erpingham, Fairstead, Fakenham, Felbrigg, Felthorpe, Feltwell, Fen Row, Fersfield, Fiddler's Green, Field Dalling, Filby, Fishley, Fleggburgh, Flitcham, Flordon, Forncett St Mary, Forncett St Peter, Forncett End, Foulden, Foulsham, Foxley, Framingham Earl, Freeland Corner, Frettenham, Friars Quay (Norwich), Fring, Fritton (near Great Yarmouth), Fritton (near Morning Thorpe), Frogshall, Frost Row, Fulmodestone, Fundenhall, Garboldisham, Gateley, Gayton Thorpe, Geldeston, Gillingham, Gimingham, Gissing, Glandford, Gooderstone, Gorleston-On-Sea, Great Bircham, Great Cressingham, Great Dunham, Great Fransham, Great Hockham, Great Massingham, Great Moulton, Great Plumstead, Great Ryburgh, Great Snoring, Great Walsingham, Great Yarmouth, Greensgate, Gressenhall, Grimston, Griston, Guist, Gunthorpe, Great Ellingham, Hackford, Hainford, Hales, Hales Street, Halvergate, Hanworth, Happisburgh, Hapton, Hardingham, Hardwick, Harleston, Harpley, Hassingham, Haverscroft Street, Hawes Green, Hay Green, Heacham, Hedenham, Hellesdon, Hemblington, Hempnall, Hemsby, Hethersett, Hevingham, Heydon, Hickling, High Green, Highoak, Hilgay, Hillington, Hindringham, Hingham, Hockering, Hoe, Holkham, Holme next the Sea, Holt, Honingham, Hopton-on-Sea, Horning, Horningtoft, Horsey, Horsford, Horsham St Faith, Horstead, Houghton St Giles, Hoveton, Howe, Hunstanton, Hunt’s Corner, Hunworth, Illington, Ingate Place, Ingham, Ingoldisthorpe, Ingleborough, Ingworth, Intwood, Irstead, Irstead Street, Ivy Todd, Johnson’s Street, Kelling, Keswick (near Norwich), Keswick (near Bacton), Kettlestone, Kimberley, King's Lynn, Kirby Bedon, Kirby Row, Kirstead Green, Lackford, Lamas, Langham, Langley Street, Larling, Lenwade, Letheringsett, Limpenhoe, Lingwood, Lingheath, Litcham, Little Barningham, Little Cressingham, Little Ellingham, Little Hautbois, Little London, Little Melton, Little Ryburgh, Little Snoring, Little Thornage, Little Walsingham, Loddon, Long Row, Long Stratton, Longham, Low Street, Low Thurltonlower Green, Lower Stow Bedon, Lower Street (Horning), Lower Street (Mundesley), Lower Tasburgh, Lower Thurlton, Ludham, Lynch Green, Lyng, Lyngate, Manson Green, Marham, Marlingford, Martham, Matlaske, Mautby, Maypole Green, Melton Constable, Merton, Methwold Hythe, Metton, Middle Street, Middleton, Mileham, Millgate, Morley St Botolph, Morningthorpe, Morston, Morton, Moulton St Mary, Mousehold, Mulbarton, Mundford, Mundesley, Narborough, Narford, Neatishead, Necton, Nethergate, New Buckenham, New Costessey, New Holkham, New Houghton, New Rackheath, Newgate, Newton Greenways, Nogdam End, North Acre, North Barsham, North Burlingham, North Creake, North Elmham, North Pickenham, North Runcton, North Tuddenham, North Walsham, North Wootton, Northall Green, Northwold, Norton Corner, Norton Subcourse, Norwich, Northrepps, Oby, Old Buckenham, Old Catton, Old Costessey, Old Hall Street, Ongar Hill, Ormesby St. Margaret, Ormesby St. Michael, Ostend, Oulton, Oulton Street, Outwell, Overstrand, Overy Staithe, Ovington, Oxborough, Oxwick, Paston, Pattesley, Pedham, Pennygate, Pettywell, Plumstead, Pockthorpe, Pollard Street, Postwick, Potter Heigham, Potthorpe, Pountney, Pristow Green, Puddledock, Pulham Market, Quarles, Quidenham, Rackheath, Ranworth, East Raynham, South Raynham, West Raynham, Reedham, Reepham, Repps, Reymerston, Ringland, Ringstead, Road Green, Rockland St Mary, Rockland St Peter, Rollesby, Rougham, Roughton, Rowley Corner, Runcton Holme, Runham, Runhall, Rushford, Rushall, Saham Toney, Salle, Salhouse, Salthouse, Sandringham, Santon, Saxlingham, Saxlingham Nethergate, Saxthorpe, Scarning, Scratby, Sco Ruston, Scolt Head Island, Scottow, Scoulton, Sculthorpe, Sea Palling, Sedgeford, Setchey, Sharrington, Shelfanger, Shelton Green, Shereford, Sheringham, Shernbourne, Shipdham, Short Green, Shouldham, Sidestrand, Silfoeld, Silvergate, Skeyton, Sloley, Smallburgh, Smallworth, Snetterton, Snettisham, South Burlingham, Somerton, South Acre, South Creake, South Denes, South Green, South Pickenham, South Raynham, South Runcton, South Walsham, South Wootton, Southery, Southrepps, Southwood, Sparham, Sparrow Green, Spixworth, Spooner Row, Sprowston, St. Olaves, Stacksford, Stalham, Stalham Green, Standford, Stanhoe, Stibbard, Stiffkey, Stody, Stoke Holy Cross, Stokesby, Stonebridge, Stow Bedon, Stradsett, Stratton Strawless, Strumpshaw, Stubb’s Green, Surlingham, Sustead, Sutton, Swaffham, Swainsthorpe, Swannington, Swanton Abbot, Swanton Morley, Swanton Novers, Sweeting’s Green, Tacolneston, Tasburgh, Tatterford, Tattersett, Taverham, Terrington St Clement, Terrington St John, Testerton, Thetford, Tilney All Saints, Tilney High End, Tilney St Lawrence, Tittleshall, Thornage, Thornham, Thorpe Abbots, Thorpe Hamlet, Thorpe Parva, Thorpe St Andrew, Thrigby, Thurgarton, Thurlton, Thurne, Thurning, Thursford, Thurton, Thwaite, Thwaite St Mary, Tilney All Saints, Titchwell, Tittlehall, Tivetshall St Margaret, Toft Monks, Toftwood, Topcroft Street, Tottenhill, Tottington, Town Street, Trimingham, Trunch, Tunstall, Tuttington, Twyford, Tyby, Upgate, Upper Guist, Upper Sheringham, Upper Street, Upthorpe, Upton, Upton Green, Wacton, Walcott, Walpole Cross Keys, Walpole Highway, Walpole Marsh, Walpole St Andrew, Walpole St Peter, Walsingham, Warham, Watlington, Wattlefield, Watton, Waxham, Weasenham All Saints, Weasenham St Peter, Weeting, Welborne, Wellingham, Wells-next-the-Sea, Welney, Wendling, Wereham, West Acre, West Barsham, West Beckham, West Bradenham, West Caister, Westfield, West Lexham, West Lynn, West Newton, West Raynham, West Rudham, West Runton, West Somerton, West Winch, Westgate Street, Weston Green, Weston Longville, Westwick, Weybourne, Wheatacre, Whinburgh, Whissonsett, White Horse Common, Wicklewood, Wiggenhall St Germans, Wiggenhall St Mary The Virgin, Wighton, Wimbotsham, Winfarthing, Winterton-on-Sea, Withergate, Witton Bridge, Witton (near Postwick), Wiveton, Wolferton, Wood Dalling, Wood Norton, Woodbastwick, Woodrising, Woodton, Wormegay, Worstead, Wortwell, Wramplingham, Wreningham, Wretham, Wretton, Wroxham, Wymondham, Walsoken, Yaxham, Yelverton
Akenham, Alderton , Aldham ,Aldringham, All Saints, South Elmham, Allwood Green, Alpheton, Ampton, Apsey Green, Ash Street, Ashbocking, Ashby, Ashfield cum Thorpe, Ashfield Green, Aspall,  Assington, Athelington, Attleton Green, Babel Green, Back Street, Bacton Green, Bacton, Badingham, Badley, Badwell Ash, Badwell Green, Ballingdon, Bardwell, Barham, Barking, Barnaby Green, Barnardiston, Barnby , Barnham, Barningham, Barrow, Barsham , Barton Mills, Battisford, Bawdsey, Baylham, Beck Row, Bedfield, Bedingfield, Belstead, Benacre , Benhall, Bentley , Beyton, Beyton Green, Bildeston, Blaxhall, Blundeston, Blyford, Blythburgh, Botesdale, Boulge, Bowbeck, Boxford , Boxted , Boyton End, Boyton, Bradfield Combust, Bradfield Combust with Stanningfield, Bradfield St Clare, Bradfield St George, Braiseworth, Bramfield, Bramford, Brampton, Brandeston, Brantham, Bredfield, Brent Eleigh, Brettenham, Bridge Street, Brightwell , Brockford, Brockley , Brome and Oakley, Brome , Bromeswell, Bruisyard, Brundish, Brundon, Bucklesham, Bures, Burgate, Burgh, Burstall, Butley, Buxhall, Calford Green, Campsea Ashe, Capel St Andrew, Capel St. Mary, Carlton, Castle Hill, Cavendish, Cavenham, Charsfield, Chattisham, Chedburgh, Chediston, Chelmondiston, Chelsworth, Chevington, Chillesford, Chilton, Claydon, Clopton, Cockfield, Coddenham, Coltsfoot Green, Combs Ford, Combs, Coney Weston, Conyer's Green , Cookley, Copdock, Cornard Tye, Cotton, Covehithe, Cowlinge, Cransford, Cratfield, Creeting St Mary, Creeting St Peter, Cretingham, Crowfield , Culford, Culpho, Dalham, Dallinghoo, Darmsden, Darsham, Debach, Debenham, Denham, Denham, St Edmundsbury, Dennington, Denston, Depden,Dommoc, drinkstone, Dunwich, Earl Soham, Earl Stonham, East Bergholt, Eastbridge, Easton, Edwardstone, Ellough, Elmsett, Elmswell, Elveden, Eriswell, Erwarton, Euston , Exning, Eyke, Fakenham Magna, Falkenham, Farnham , Felixstowe Ferry, Felsham, Finningham, Flempton, Flixton, The Saints, Flowton, Fornham All Saints, Fornham St Genevieve, Fornham St Martin, Framsden, Freckenham, Fressingfield, Freston , Friston, Frostenden, Gazeley, Gedding, Gedgrave, Gipping, Gisleham, Gislingham, Glemsford, Gosbeck, Great Ashfield, Great Barton, Great Bealings, Great Blakenham, Great Bradley, Great Bricett, Great Cornard, Great Finborough, Great Glemham, Great Livermere, Great Saxham, Great Thurlow, Great Waldingfield, Great Whelnetham, Great Wratting, Gromford, Groton , Grundisburgh, Hacheston, Hargrave , Harkstead, Harleston, Hartest, Hasketon, Haughley, Haughley Green, Hawkedon, Hawstead, Helmingham, Hemingstone, Hemley, Hengrave, Henley, Henstead, Hepworth , Herringfleet, Herringswell, Hessett, Heveningham, Higham, Babergh, Higham, Forest Heath, Hinderclay, Hintlesham, Hitcham , Holbrook , Hollesley, Holton, Holton St. Mary, Holywell Row, Homersfield, Honington , Hoo, Hopton, Horham, Horringer, Hoxne, Hundon, Hunston, Huntingfield, Icklingham, Ickworth, Iken, Ilketshall St Andrew, Ingham, Ixworth, Ixworth Thorpe, Kedington, Kelsale, Kentford, Kenton , Kersey , Kessingland, Kettlebaston, Kettleburgh, Kirton, Knettishall, Knodishall, Lackford, Lakenheath, Landwade, Langham , Lavenham, Lawshall, Laxfield, Layham, Leavenheath, Levington, Lidgate, Lindsey , Lindsey Tye, Linstead Magna, Linstead Parva, Little Bealings, Little Blakenham, Little Bradley, Little Cornard, ,Little Finborough, Little Glemham, Little Livermere, Little London, Little Saxham, Little Stonham, Little Thurlow, Little Thurlow Green, Little Waldingfield, Little Wenham, Little Whelnetham, Little Wratting, Long Melford, Lound, Lower Layham, Market Weston, Marlesford, Martlesham, Martlesham Heath, Mellis, Melton , Mendham , Mendlesham, Metfield, Mettingham, Mickfield, Mickley Green, Middleton , Milden , Minsmere, Monewden, Monks Eleigh, Moulton, Mutford, Nacton, Nayland, Nedging, Nedging Tye, Nettlestead, Newbourne, Newton, North Cove, Norton , Nowton, Oakley , Occold, Offton, Old Newton, Onehouse, Otley, Ousden, Pakenham, Palgrave, Parham , Peasenhall, Pettaugh, Pettistree, Pinewood, Playford, Polstead, Poslingford, Preston St Mary, Ramsholt, Rattlesden, Raydon, Red Lodge, Rede, Redgrave, Redisham, Redlingfield, Rendham, Rendlesham, Reydon, Rickinghall, Ringsfield, Ringshall, Risby, Rishangles, Rooksey Green, Rose Green, Lindsey, Rougham, Rumburgh, Rushbrooke, Rushmere St Andrew, Rushmere, Ipswich, Rushmere, Santon Downham, Sapiston, Saxtead, Saxtead Green, Semer, Shadingfield, Shelland, Shelley, Shimpling, Shimpling Street, Shingle Street, Shipmeadow, Shotley Gate, shotley peninsula, Shotley, Shottisham, Sibton, Sicklesmere, Sizewell, Snape, Somerleyton, Somersham, Somerton, Sotherton, Sotterley, South Cove, Southolt, Spexhall, Sproughton, St Olaves, Stanningfield, Stansfield, Stanstead, Stanton, Sternfield, Stoke Ash, Stoke Park, Stoke, Stoke-by-Clare, Stoke-by-Nayland, Stonham Aspal, Stoven, Stowlangtoft, Stowupland, Stradbroke, Stradishall, Stratford St Andrew, Stratford St. Mary, Stratton Hall, Stuston, Stutton, Sudbourne, Sutton, Sweffling, Swilland, Syleham, Tannington, Tattingstone, Theberton, Thelnetham, Thorington, Thorndon, Thornham Magna, Thornham Parva, Thorpe Morieux, Thorpeness, Thrandeston, Thurston , Thwaite, Timworth, Tostock, Trimley St Martin, Trimley St Mary, Troston, Tuddenham, Tuddenham St Martin, Tunstall, Ubbeston, Ufford, Uggeshall, Upper Layham, Walberswick, Waldringfield, Walpole, Walsham-le-Willows, Walton, Wangford, Wantisden, Wattisfield, Wattisham, Wenham Magna, Wenhaston, West Row, West Stow, Westerfield, Westhall, Westhorpe, Westleton, Westley, Weston, Wetherden, Wetheringsett, Weybread, Whatfield, Whelp Street, Whepstead, Wherstead, Wickham Market, Wickham Skeith, Wickhambrook, Wilby , Willingham St Mary, Wingfield, Winston, Wissett, Wissington, Withermarsh Green, Withersdale Street, Withersfield, Witnesham, Wixoe, Woolpit, Woolpit Green, Woolpit Heath, Woolverstone, Wordwell,  Worlingham, Worlington, Worlingworth, Wortham, Wrentham, Wyverstone, Yaxley, Yoxford

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