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Water Softeners

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Timer controlled water softener
14 litre SCTC
Kinetico Premier Compact water softener
Premier Compact

Kinetico Premier Plus water softener

Premier Plus

Bringing Soft Water to East Anglia

Living in an area of the UK where water hardness is very high, having a water softener is essential. Hard water is harmful to your home, hair and skin, making life difficult for any household. At KindWater, it’s our pleasure to bring better, kinder soft water to homes across East Anglia. With a quick and efficient installation process, we make getting soft water easy. Once you have soft water in your home, you’ll wonder how you ever coped without it.

We supply a range of water softeners to ensure a perfect match to the domestic water system in your home. Using innovative technology, our water softeners are easy to use whilst also delivering the best water quality you’ve ever experienced. Don’t let your postcode define your water supply! Discover the benefits of soft water today with a water treatment system that does the work for you.

The Endless Benefits of Soft Water:

Kinder to your home:

  • No more limescale marks on sinks or shower enclosures
  • Soap lathers better in soft water and makes cleaning easier
  • Leaves your clothes softer after being in the washing machine

Kinder to you:

  • Softer, smoother skin
  • Shiny, silky hair
  • Helps coloured hair last longer

Kinder to your bank account:

  • Save money on energy costs
  • Your appliances will last longer
  • Spend less on cleaning products

Why You Need Soft Water

Hard water contains large quantities of dissolved minerals such as calcium and magnesium, which can cause limescale build up and damage your water system. Although it is safe for drinking water, the properties in hard water will damage boilers, appliances and clothes.

A water softener removes these harmful minerals from your water system, providing you with high quality soft water that is better for your home, skin and hair.

How Does Water Softening Work?

A water softener should be plumbed into the home just after the stop cock, to provide softened water throughout the water system.

At the heart of the water softener are the resin beads which capture the hardness using a process called ion exchange. The special resin beads are negatively charged to attract the positively charged calcium and magnesium ions, removing them from your water and turning it into softened water.

Once the resin beads are covered in hardness ions, they are automatically washed clean using a strong salt solution, before being rinsed with fresh water.


A professional assessment of your home’s plumbing is essential to get the water softening system that will work best for you. This will depend on your water use, pressure, flow rates and storage systems. So we’ll send out a friendly engineer to survey your home and advise you on the best water softening system.

After installation the same team of KindWater engineers who fit our softeners are on hand to provide ongoing support and help.

Water Softener Salt

Your water softener will go through a regeneration process to recharge the resin beads by washing them with a strong salt solution (as in your dishwasher).  So you will simply need to add the appropriate water softener salt from time to time. This block salt or tablet salt can be ordered online for delivery by KindWater or bought from a local hardware store or garden centre.Tablet Salt

Choosing Between Water Softener Systems

For honest, friendly advice on choosing between water softeners – with absolutely no pressure – why not give us a call.

KindWater or Kinetico – Softeners to Rely On

We supply both our own KindWater softeners and the world leading Kinetico softeners. All of our softeners use tried and tested American-built valves and are fully supported by KindWater’s engineers throughout the long warranty period – and beyond. We only sell the same great softeners that are reliable enough for us to rent out to our customers – softeners that you can trust will give you high quality soft water for years to come.

View Our Range of Water Softeners

Single Or Twin Cylinder – Your Choice

Single-cylinder softeners offer a low-cost solution to hard water. But during busy times, they can run out of capacity. Because with just one cylinder they can’t soften water at the same time as they regenerate (recharge the resin). The addition of a second cylinder allows one cylinder to soften water while the other is regenerating, giving continuously soft water no matter how your water usage varies. All this from a water softener that is also smaller and more salt efficient; with no controls or settings to worry about; no electrical components to go wrong; and that uses easy-to-handle block salt. So that you can enjoy consistently soft water, for many years, with minimal effort.

View Our Range of Water Softeners

Can I Drink Softened Water?

Yes, softened water is safe to drink. While it is true that softened water contains a small amount of additional sodium, this is still much less than is found in milk (for example).

For the best of both worlds, KindWater will normally fit a small hard water tap for your cold drinks and recommend softened water for your hot drinks. We only advise against drinking softened water when making up formula milk for babies or for those on medically supervised low sodium diets.

Kinetico – The world’s best softeners

KindWater supply Kinetico Water Softeners

The inventors of twin-cylinder, non-electric technology.

Unrivalled softeners – over 100 patent-protected features:

  • Unique valve with counter-current regeneration, prevents brine & hardness contamination.
  • Full flow achieved through a single cylinder, maintains water pressure in regeneration.
  • Soft water regeneration, protects the softener from scale to maximise its useful life.
  • eMAX technology delivers consistently soft water while optimising salt efficiency.
  • 50 years’ experience, made in the USA, Kinetico softeners are designed and built to last.
  • World leading warranties and service, delivered in East Anglia by UK No.1 KindWater.

Kinetico are the only water softeners that tick all the boxes – long life; low running costs; ease of use; and consistently soft water. In fact they’re so good, that Kinetico water softeners are the only softeners trusted for use with at-home dialysis machines!

Water Softener Prices – Your Guide


With water softener prices for UK homes ranging from £399 to £3000, it can be difficult to decide how much to pay when you buy a water softener. Here’s what KindWater’s Managing Director has learnt from his 29 years in the industry, including a spell as Chairman of the UK industry association.

When choosing your water softener, the questions you should ask are:

  • Will it cope efficiently with my needs?
    • Any twin-cylinder softener should cope with most homes. Single-cylinder will need at least 13 litres of resin.
  • Will it respond well as my water use varies?
    • If it’s twin cylinder yes. If it’s single-cylinder, you will need proportional brining technology and more resin.
  • Will it give me many years of reliable service?
    • If the control valve is American, the answer is almost certainly yes. And if it’s not, then probably no.
  • Will I be able to get spares and service if needed?
    • Cheap softener valves are not designed to allow repair. Buy from a well established local softener specialist to ensure backup.

Reliable softeners are widely available, including those sold by KindWater (Kinetico, EcoWater and Autotrol) and others (such as Fleck and Clack).

So what should a water softener cost?

Across the range of water softener prices, here’s what you can expect:

  • £400-£600      Will only buy a cut price single-cylinder softener – likely to lack capacity, use a lot of salt, prove unreliable and cost as much to repair as it costs to replace.
  • £600-£800      Should buy a good electric, single-cylinder softener – for example our KindWater 14 litre SCTC softener with a very reliable Autotrol valve.
  • £800-£1000     May buy a very basic, twin-cylinder softener – although be aware that softeners sold at this price are often reconditioned second-hand units.
  • £1000-£1300    Should buy a budget twin-cylinder softener – for example the Kinetico EasyTwin softener, the best softener available for under £1100.
  • £1300-£1700    Enough to buy the very best softeners – including the world leading Kinetico Premier Compact twin-cylinder softener or EcoWater Compact 200 single-cylinder softener.
  • £1700-£2100    For larger homes requiring a softener that can support several bathrooms – such as the Kinetico Premier Plus and the EcoWater Power 500.
  • £2100-£3000   Unless you have a home large enough to need a commercial water softener, you should not need to spend more than £2100 on a softener.

Or rent a water softener (including installation) from just £30 per month.


The two main costs over the life of a water softener are the cost of salt and the initial water softener price.

Salt will be be the largest cost for family households (where more water needs to be softened). So these homes will see the largest savings from investing more in a good quality water softener that uses salt more efficiently. Picking the wrong softener for your home will typically add 50% to your salt costs (adding around £500 for a couple and £1000 for a family over 10 years).

The cost of the water softener will be the largest cost for smaller households. So these homes will save most from investing in a quality water softener that lasts. Low-cost single and twin cylinder brands typically last 5-8 years, compared to 8-16 years for the best built brands. So investing in a quality softener saves money in the medium and long term. Especially with the high cost of repairs on unreliable budget softeners.

Of course the great news is that any good water softener will pay for itself in savings around the home. And if you are concerned about the cost of buying or maintaining a water softener, renting a water softener can be a very attractive option.

If you are still unsure which water softener will provide the best value for your home, do Contact Us. KindWater are East Anglia’s friendly local experts. We are here to help you to make the right choice, providing helpful advice over the phone and a free survey by one of our engineers. We will be glad to hear from you.

Click to contact us – and we’ll be pleased to arrange a FREE SURVEY from one of our friendly engineers.

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